Support
Stuck, or found a problem? Start with the answers below, or email us.
Contact us
Our address is developers@nutriorbit.app. We reply within 7 days.
When you write, please tell us your phone model, your Android version, the NutriOrbit version (shown in the app) and what happened. Please do not send passwords, payment details or health records.
Common questions
How do I turn off cloud AI?
Open Settings > Privacy in the app and switch cloud AI off. AI calls stop; features that run on your phone and answers already stored there keep working.
How do I stop health and fasting data going to AI?
In Settings > Privacy, leave "Share fasting & health context with AI" off. It is off by default. When it is off, recorded activity and fasting context are left out of AI requests. Meal targets and any notes or photos you choose to submit can still be sent while cloud AI is on.
How do I delete my data?
"Clear AI answers" in Settings > Privacy deletes the AI answers stored on your phone. Uninstalling the app removes its data from your phone. To ask about anything held on our side, see section 8 of the Privacy Policy.
Why does NutriOrbit want Health Connect access?
To read your steps and active calories burned so it can adjust your daily targets. It asks first, it only reads, and the app works without it. You can remove the permission any time in Health Connect or Android settings.
My fasting reminders are late or missing.
Check that notifications are allowed for NutriOrbit in Android settings, and that it is allowed to schedule exact alarms and to run in the background without battery restrictions. Some phone makers limit background apps more strictly; if it still fails, email us your phone model.
A recipe did not import properly.
Try again with a direct link to the recipe page, or import from a photo. If a particular page keeps failing, email us the link.
Prices look different from the store.
Store prices and stock change often. Check the final price in the store's own app before you check out. NutriOrbit never places an order for you.
How do I manage or cancel my subscription?
Subscriptions are managed in Google Play: open the Play Store app, go to Payments & subscriptions and choose NutriOrbit. See the terms for details.
Is this medical advice?
No. NutriOrbit is not a medical device and gives no medical advice. See the terms.